FREE SHIPPING + SHAKER
ORDERS OVER $99

You have no items in your shopping cart.

You have no items to compare.

Supplement Mart

Supplement Mart - Terms & Conditions

TERMS & CONDITIONS

This agreement is a contract between the customer (you) and Supplement Mart Online, a business of Azam & Co. Ltd ABN 80 100 0963 268, U5/489 Nicholson Road, Canning Vale, Western Australia 6155 (Supplement Mart ) (for the purposes of these Terms and Conditions, Supplement Mart Online). These terms and conditions apply to the ordering, purchase, fulfillment and delivery of goods from www.supplementmart.com.au

Please read the following Terms and Conditions carefully before placing your Order with Supplement Mart. These Terms and Conditions contain important information about the ordering, processing, fulfillment and delivery of goods, including limitations of liability. In addition to these Terms and Conditions, other important conditions may be applicable to your Order, Supplement Mart's Returns Policy and Gift Card/Certificate Terms of Use as identified below, or specific terms for certain Goods as identified in the product description field on the Website.

If you do not understand these Terms and Conditions or if you have any questions, please contact our Customer Service Centre on 1800 725 660 or email us at sales@supplementmart.com.au and a representative will be happy to assist you. The website supplementmart.com.au is governed by the terms of use below. Your use of this site and placement of an order indicates your agreement to these terms. Terms and conditions shall supersede any subsequent terms or conditions included with any purchase order. Supplement Mart reserves the right to make changes to this site and these terms and conditions at any time. By visiting supplementmart.com.au you agree to our policies on pricing, privacy, customer service and returns. If you have any queries or questions we are always here to help, simply contact us on 1800 725 660 or info@supplementmart.com.au

Definitions
The following apply to these Terms and Conditions
Business Days means a week day in which trading banks are open for the transaction of banking business in Melbourne, Australia.
Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form on the Website.
Delivery Agent means any nominated third party delivery or shipping company for Supplement Mart.
Delivery Fee means the fees charged by the Delivery Agent of Supplement Mart for the delivery of Goods in accordance with clause 7, as amended from time to time.
Goods means the items offered for sale, described or displayed on the Website.
GSThas the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
Order means a request by you to purchase Goods from Supplement Mart in accordance with these Terms and Conditions.
Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).
Price means the purchase price of each Good as specified on the Website (for the avoidance of doubt, including GST).
Terms and Conditions means these terms and conditions, as amended from time to time.
Website means www.supplementmart.com.au/.
Website Terms means the terms and conditions governing your use of the Website, in addition to these Terms and Conditions.
We or Us or Our or Supplement Mart means Azam & Co. Pty Ltd (ABN 80 100 096 268).
You or Your means you as the purchaser of Goods from Supplement Mart pursuant to these Terms and Conditions.
Compliance with Terms and Conditions
2.1 You agree to be bound by these Terms and Conditions when you submit an Order.
2.2 Each Order you place will be a separate and binding agreement between you and Supplement Mart with respect to the supply of Goods, in accordance with these Terms and Conditions
No Warranty; Disclaimer
3.1 Supplement Mart is providing this site and its contents on an "as is" basis. Supplement Mart and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, "affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any other site to which this site links (each a "Linked Site") and the uninterrupted and error-free use of this site. Supplement Mart and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Supplement Mart and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Supplement Mart or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any linked site is at your sole risk.

3.2 The products, information, services, information and advice on live chat and other content provided on and through this site, including without limitation any products, information, e-mails, facsimilies, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information provided on this site and Linked Sites, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. Before buying or using any products, information or services provided on or through this site, including without limitation any products, information or services provided on any Linked Site, you should speak with a healthcare professional.

3.3 You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should always speak with your physician or other healthcare professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product.

3.4 Unless otherwise indicated on this site, Supplement Mart does not endorse or recommend any product or service offered, advertised or sold on or through this site, including without limitation any product or service offered, advertised or sold on or through any Linked Site. Supplement Mart is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any Linked Site. You are advised that other sites on the Internet, including without limitation Linked Sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others' rights or otherwise unlawful. Supplement Mart expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site or any site that links to this site.

3.5 Price and availability information on this site is subject to change without notice.
Limitation of Liability
4.1 Supplement Mart and its affiliates shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site, including without limitation any liability (i) as a publisher of information, (ii) as a reseller of any products or services, (iii) for any defective products, (iv) for any incorrect or inaccurate information, (v) for any unauthorized access to or disclosure of your transmissions or data, (vi) for statements or conduct of any third party on the site, or (vii) for any other matter relating to this site or any linked site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental or consequential damages (including without limitation damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability or otherwise, even if the user advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Supplement Mart and the user. The products, information and services offered on and through this site would not be provided without such limitations. Because the laws of some states may not allow for the exclusion of certain damages, in such states liability is limited to the fullest extent permitted by law.

4.2 Notwithstanding the foregoing, the sole and entire maximum liability of Supplement Mart and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Supplement Mart on this site.

4.3 You agree to indemnify, defend and hold harmless Supplement Mart and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable solicitors fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the site, your violation of these Terms of Use, your infringement or violation of any rights of another, or termination of your access to this site.

4.4 You agree to indemnify, defend and hold harmless Supplement Mart and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable solicitors fees, resulting or arising from or relating to your use of products purchased on this site which contain substances not compliant with Australian Anti Doping Agency (ASADA), or any other agencies related to a sport, workplace or profession.

All products and services offered on or through this site are provided subject to any applicable tariffs and any accompanying terms and conditions.
Placing Orders for Goods
5.1. You may place an Order through the Website by submitting the electronic Order form on the Website.

5.2. An Order submitted by you on the Website in the manner described on the Website is an offer by you to purchase Goods for the Price (plus any Delivery Fee and for the avoidance of doubt, GST) as specified at the time you submit your Order.

5.3. You acknowledge that all Orders through the Website are with respect to Goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply as set out on the Website from time to time

5.4. In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to fulfil your Order. Supplement Mart will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you.
You also agree to obtain consent to provide Supplement Mart any personal details for nominated recipients of gifts.

5.5. You may Order from Supplement Mart if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.

5.6 Supplement Mart reserves the right to accept or reject your Order for any reason at any time.

5.7 When we accept an Order, it represents an agreement by Supplement Mart to supply you the Goods in accordance with the Order and these Terms and Conditions.

5.8 In the event that we reject an Order under clause 5.6, we will notify you of that rejection and the reason for rejection via email within five (5) Business Days after the placement of the Order. Supplement Mart will not be liable to you for your loss or that of any third party for the rejection of an Order.

5.9 Where we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavors to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Supplement Mart is not liable with respect to any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.

5.10 If we are unable to contact you in relation to your Order under these Terms and Conditions using the contact details you provide during the Order process after having made reasonable attempts to contact you, we will reject the Order under clause 3.1 and we will notify you of that rejection via phone or email within five (5) Business Days after the placement of the Order. Supplement Mart will not be liable to you for your loss or that of any third party for the rejection of an Order.

5.11 Once you submit your Order, cancellations of your Order or changes to the Goods in your Order cannot be made. You must check your shopping card carefully prior to submitting your Order with us. For terms regarding cancellations or returns of Orders, see the "Order cancellation and returns" section (clause 17) of these Terms and Conditions.

5.12 You will be provided with an automatic Order number upon submission of your Order to the Website. The Order number is required when contacting our Customer Service Centre in regards to your Order.

5.13 Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Supplement Mart reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right to refuse any order without giving reason. Our Customer Service policy means that we will communicate this to you at our first opportunity and without hesitation.

5.14 All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. To ensure your online safety we may require additional verifications or information before accepting any order. If this does occur please see it as an indication of our commitment to serve you in the best manner possible.

5.15 The purchaser is responsible for inspecting ordered items for fault and notifying Supplement Mart within 3 working days of receiving the goods should there be a fault.
Availability of Goods
6.1. You acknowledge and agree that from time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, Supplement Mart will use reasonable endeavours to either source the Goods, or contact you within five (5) Business Days to either arrange a full or partial refund, or change your Order to replace the Good with a comparable product in a similar price range (where available) as agreed with you, or come to an alternative arrangement. Where a comparable product or alternative arrangement cannot be agreed upon, then we will refund you the Price paid for the Goods. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Supplement Mart is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

6.2. We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. Subject to clause 6.3, Supplement Mart will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular Good.

6.3. Where a Good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Goods has already been processed, we will use reasonable endeavours to refund any money paid to us in respect of that Good within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Supplement Mart is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

6.4. Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we will reject the part of the Order that is the subject of the error in accordance with clause 3. If applicable, Supplement Mart will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us in accordance with the Returns Policy.

6.5 You acknowledge and agree that:
1. (a) all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life;
2. (b) you have read any corresponding written description of the Goods prior to submitting your Order;
3. (c) the colour of Goods as shown on the Website may vary slightly in shade in real life;
4. (d) where we provide dimensions and measurements in the descriptions of a Good (where applicable or available), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order (including whether the Good will be capable of delivery to your Delivery Address due to sufficient, appropriate and safe access); and
5. (e) any accessory featured with the Goods is for illustration purposes only, and may be sold separately.
Your Usage of Site; Termination of Usage
7.1 You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Supplement Mart.

7.2 You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.

7.3 You further agree that you will not access by any means except through the interface provided by Supplement Mart for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Supplement Mart and its affiliates, are responsible for compliance with applicable local laws.

7.4 You agree that Supplement Mart may terminate or suspend your access to all or part of this site, without notice, for any conduct that Supplement Mart , in its sole discretion, believes is in violation of these Terms of Use or any applicable law or is harmful to the interests of another user, Supplement Mart or its affiliates.
Usage by Minors
8.1 Because of the nature of the World Wide Web, Supplement Mart cannot prohibit minors from visiting this site. Supplement Mart must rely on parents, guardians and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. Supplement Mart requires that (i) all purchases on the site be made by adults 18 years of age or older, and (ii) all users who provide personal information to Supplement Mart be 18 years of age or older, or, if under 18, that such information be accompanied by verifiable parental consent as further set forth in our Privacy and Child Protection Policy.
Severability; Interpretation
If any provision of this agreement shall be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this agreement, the term "including" shall be deemed to be followed by the words "without limitation."
Entire Agreement; Amendments
This agreement constitutes the entire and only agreement between Supplement Mart and each user of this site with respect to the subject matter of this agreement and supercedes any and all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this agreement. You agree to review this agreement prior to your use of this site and your use of this site shall be deemed acceptance of and assent to this agreement by you. Supplement Mart may, in its sole discretion, amend this Terms of Use agreement from time to time.
Miscellaneous
The failure of Supplement Mart or its affiliates to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The "No Warranty; Disclaimer" and "Limitation of Liability" provisions of this agreement are for the benefit of Supplement Mart and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.
Privacy and Child Protection
Supplement Mart respects the privacy of its users in accordance with the terms of Supplement Mart Privacy and Child Protection Policy. Supplement Mart reserves the right to monitor the site and to disclose any information recorded or posted on, submitted to or transmitted through the site to the extent Supplement Mart, in its sole discretion, deems such disclosure necessary or appropriate (i) to comply with any law, regulation, subpoena or government request, (ii) to operate the site, or (iii) to protect the rights or property of Supplement Mart or its affiliates.

12.1. General Information
When you use the Web site some basic general information is collected. This information is used to improve the Web site and make your use of the Web site as enjoyable and efficient as possible. This general information is used internally in connection with Supplement Mart business, including Supplement Mart personal, marketing and advertising efforts.

12.2 Personal Information
When you set up an account on the Web site or purchase an item from the Web site, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns (collectively, "Personal Information").

12.3 Use/Sharing of Personal Information
Your name, shipping and billing addresses, and credit card number(s) are used by Supplement Mart in order to provide you with the goods that you purchase on the Web site. We use your email address to provide you with information about your order and its status, and we may occasionally send out emails, including newsletters, to people who have placed an order online.
Your phone number is used by Supplement Mart in the event that our representatives need to contact you about an order you have placed. It is also used when marking packages for delivery, to ensure you are contactable by our delivery service should delivery difficulties be experienced.
Personal Information is used internally in connection with Supplement Mart business, including Supplement Mart promotional, marketing and advertising efforts, in a manner which does not readily identify a user to any third party.

12.4 Collecting Information From Children Younger than 16
Supplement Mart does not knowingly collect or use any Personal Information from children younger than 16 years of age without obtaining verifiable parental consent.

12.5 Credit Card Security
The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers, but shopping on a secure site is actually safer than handing a credit card to a waiter in a restaurant. Information is also collected by our payment gateway service providers. No data transmission over the internet can be guaranteed as totally secure, however, taking the steps below will lower the chances of interception of your credit card number:
Limit your online shopping to Internet merchants, such as Supplement Mart, with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data. Use a browser, such as Google Chrome, Safari or Internet Explorer, which supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability. Credit card information collected by Supplement Mart is encrypted through Secure Sockets Layer before it is transmitted over the Internet.
Whilst we strive to protect your information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmitted information, we will take reasonable steps to preserve the security of the transmitted information.
Supplement Mart fully cooperates with law agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. Supplement Mart reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of Supplement Mart, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors. Supplement Mart also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. In order to safeguard our customers and ourselves from any fraududent activities, we will conduct further identification and/or verification purchases or orders over $500, or which we deem unusual.
Price and Payment
PRICES SHOWN ON THE WEBSITE ARE ONLINE STORE ONLY. THEY MAY NOT APPLY TO IN-STORES.

13.1 The Price in respect of a Good is specified on the Website.

13.2 Supplement Mart reserves the right to change or alter Prices of Goods on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing (provided your Order is not affected by a pricing error, in which case the procedure in apply).

13.3 In respect of any Order, we will charge you and you agree to pay:
1. (a) the Price (which is the Price at the time the Order is submitted); and
2. (b) subject to clause 12, the Delivery Fee.

13.4 You can pay for your Goods by any of the methods specified on the electronic Order form on the Website, which includes but are not limited to credit card, Pay Pal. When paying by credit card, you authorise Supplement Mart to debit your nominated card at the time you submit your Order. The name on the credit card used for the payment must match the name on the Order.

13.5 Layby is not available for purchases made on the Website.

13.6 You acknowledge and agree that any payment in respect of an Order must be cleared by Supplement Mart before Goods which are the subject of an Order are dispatched. If your payment cannot be processed, your Order will be rejected in accordance with these Terms and Conditions and you will be notified of this on the Website. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your Order.

13.7 In paying or attempting to pay for the Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

13.8 You will receive a tax Invoice by email once payment in respect of your Order has been processed.

13.9 Where an Order is split in accordance with clause 12, you may see two separate transactions on your payment statement. You may also be charged additional Delivery Fees in accordance with clause 12.
Delivery
14.1 Supplement Mart uses Delivery Agents to deliver your Goods. You agree to your details including your Delivery Address to be supplied to the Delivery Agent for the purpose of delivering your Goods.

14.2 DELIVERY TIMES
The delivery times provided by Supplement Mart are estimates only. We aim to have all orders dispatched by the next day however we are not responsible for delays that may be incurred by any courier service we use. In the event that multiple items are ordered, part deliveries may be made where stock is not available. Our customer service representatives will do absolutely everything they can to contact you on the details provided. To ensure prompt delivery, please make sure you enter the correct delivery address. If you think you may not be home at the time of delivery it may be advantageous to use your place of employment instead of home. Supplement Mart cannot be held responsible for incorrectly entered delivery addresses.
· Within WA: 1-4 working days. This depends on where you live. Some remote areas could possibly take longer.
· » Other States: Usually around 4 working days. This depends on where you live. Some places in QLD may take up to 10 days.
· » Cocos Island: We can only deliver via Australia Post Express Post. Customer to pay for postage before order is completed. Please call us when you place your order, or before checkout.
From time to time, Supplement Mart may not be able to achieve the delivery time frames in clause 14.2. You acknowledge and agree that notwithstanding anything else in this clause:
1. (a) Supplement Mart cannot guarantee that delivery will occur in the delivery time frames specified in clause 14.2;
2. (b) delivery time frames may change from time to time due to unforeseen circumstances; and
3. (c) Supplement Mart is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
Supplement Mart will contact you if there will be a delay in delivery.

14.3 Delivery Fees
FREE DELIVERY ON ORDERS $50 OR OVER
Free Standard Delivery applies on orders $50 and over (except for Goods that require Special Delivery).
Standard delivery fee of $7.00 applies to all orders under $50.
This free delivery offer is subject to change at any time without prior notification to you. However, all Orders processed during a free delivery offer period will be processed in accordance with the offer.

There may be an increase in the Delivery Fee payable by you in relation to an Order if:
1. (a) your Order is split and requires multiple deliveries due to:
1. (i) the quantity or size of the Goods in your Order being large such that Supplement Mart will be required to package Goods separately; or
2. (b) delivery of your Order otherwise incurs additional charges.
We will notify you of any change to the Delivery Fee for your Order, and if you do not wish to continue with your Order, you may cancel your Order. We will refund any money paid to us in respect of your Order and make reasonable endeavours to process a refund of any money paid to us within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Supplement Mart is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
We cannot guarantee that Orders that are split will be delivered on the same day.

14.4 General terms for delivery
1. (a) Delivery of Goods will take place at the Delivery Address specified by you during the Order process.
2. (b) If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be over 16 years of age and capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own. Alternatively, you may provide authority to leave your order outside your delivery address in the comments section during the checkout process. By providing authority to leave, Supplement Mart nor its delivery agents may be held liable for lost or damaged goods.
3. (c) On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, such as photo identification or proof of age (for example, for deliveries involving Goods such as knives). Supplement Mart may not make delivery of the Goods if the person receiving the Goods is unable or unwilling to provide satisfactory evidence of proof of identity or age. Where delivery cannot take place due to insufficient identification, a calling card may be left for you to collect the Goods from a local Australia Post office, or the goods may be returned to us in which case you will be required to contact Supplement Mart to arrange redelivery at your expense. It is your responsibility to follow the instructions stated on the calling card.
4. (d) You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay any associated fees for redelivery.
5. (e) If authority to leave your order outside your delivery address has not been provided and there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery, the goods will be returned to Supplement Mart. 6. (f) You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place in advance by calling our Customer Service Centre on 1800 725 660 after placing your Order. This includes, without limitation:

1. (a) Restricted access or parking for our truck;
2. (b) Restricted or limited access to the premises; or
3. (c) If you have narrow doors, spiral staircase or tight corners.
Where redelivery is required because access issues or limitations for making delivery, you may be required to pay any associated fees for redelivery.
7. (g) Upon delivery, you must inspect and test your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you must contact our Customer Service Centre as soon as practicable on 1800 725 660 or email us at sales@supplementmart.com.au. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you may call our Customer Service Centre. You must let us know about any damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge.
8. (h) Orders cannot be delivered to a Supplement Mart store for pickup.
9. (i) Insurance and express delivery is not available in respect of your Order, unless requested and paid for by you and such request is accepted by Supplement Mart.

14.5 Big and Bulky Delivery Terms
1. In relation to Big and Bulky Goods, you acknowledge that you will be available to accept delivery at this address on the delivery date as agreed between you and Supplement Mart’s Delivery Agent. If you are not available and redelivery is required, you will need to arrange for such. Where redelivery is required due to the fact you were not available at the agreed time, you consent to paying any associated fees for redelivery as required by the Delivery Agent.
2. Some Big and Bulky Goods may require assembly. The delivery representatives are not required to unpack, assemble or construct items as part of the delivery service. Assembly of the Good is at your expense.
Restricted Goods
15.1 You acknowledge and agree that some Goods may be subject to certain restrictions in the jurisdiction of the Delivery Address, including any Goods which may not be delivered to a minor You are responsible for ensuring that the Goods can be lawfully imported to the destination.

15.2 You agree that in ordering Goods that are or contain Restricted Goods, that:
1. (a) you are aged 18 years or over;
2. (b) you acknowledge that it is against the Law to sell or supply the Restricted Goods to, or obtain the Restricted Goods on behalf of, a person under the age of 18 years; and
3. (c) you warrant that you are not obtaining the Restricted Goods on behalf of a person under the age of 18 years.

15.3 Where Supplement Mart has reasonable grounds for believing you have breached clauses 15.1 or 15.2, Supplement Mart may reject your Order in accordance with clause 31. We will refund any money paid to us in respect of your Order (where appropriate) and make reasonable endeavours to process a refund of any money paid to us within 5 Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Supplement Mart is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
Risk and title
16.1 Risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.
Order cancellations and returns
17.1 In some circumstances you may have a legal right to return Products, for example, where the ACL applies, pursuant to one of the consumer guarantees under the ACL.

17.2 We will not accept returns of Products, provide a refund, or exchange Products if you simply change your mind after ordering Products.

17.3 If you do have a right of cancellation, you must tell us you wish to cancel within seven days of receiving the Products.

17.4 The Products must be returned to us within 21 days of receiving them:-
a) in their original condition (both Products and packaging);
b) securely wrapped;
c) together with our delivery slip; and
d) at your own risk.

17.5 It is a condition of Visa, MasterCard, Maestro and other card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Supplement Mart is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order.

17.6 Unless provided for under these Terms and Conditions, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, you should carefully check that your order and shipping address are accurate before you submit it to us.

17.6 Goods can only be returned under these Terms and Conditions. The Returns Policy forms a part of these Terms and Conditions.

17.8 The following terms apply in addition to the Returns Policy for purchases from Supplement Mart:
(a) Food products purchased from Supplement Mart will not be refunded or exchanged, unless required by Law.
(b) Big and Bulky Goods cannot be returned or exchanged once the item has been delivered, unless required by Law. Please contact the Customer Service Centre on 1800 725 660 or email us at sales@supplementmart.com.auif the product is faulty so that pickup can be arranged. Big and Bulky Goods cannot be returned at a Supplement Mart store until confirmation has been obtained from Supplement Mart.

17.9 If you would like to make a return under the Returns Policy and you do not live near a Supplement Mart store, contact the Customer Service Centre on 1800 725 660 or email us at sales@supplementmart.com.au to organise an alternative arrangement.
Product Recalls
18.1 Where a Good is subject to a product recall, a notice will be posted in the Notice section of the Website. You can return Goods that are the subject of the product recall to any Supplement Mart store.

18.2 If you do not live near a Supplement Mart store, contact the Customer Service Centre on 1800 725 660 or email us at sales@supplementmart.com.auto organise an alternative arrangement.

18.3 You agree for us to contact you, using the personal information provided on your Order, to notify you of a product recall either by telephone (including mobile phone), email or postal mail.
Promotions and Discounts
19.1 The Goods, Prices, and promotions that are offered on the Website may not correspond to those in a Supplement Mart store for instance where there are different local Supplement Mart store, loyalty and online promotions run concurrently.

19.2 Supplement Mart does not price match.

19.3 You may receive online offers and promotions, whether mailed to your home, distributed in a Supplement Mart store or emailed to you, which include a promotional or coupon code (Code) for use when shopping at Supplement Mart. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online.We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure they apply to your purchase from Supplement Mart. Any Code is non-transferable and may not be used in conjunction with any other offer.

19.4 Certain offers, including cashbacks and bonus redemptions are via supplier redemption, unless otherwise stated, and are subject to additional terms and conditions (as specified with the offer). You should read these terms and conditions carefully, as time limits will apply to cashback and bonus offer redemptions. All cashback and bonus redemption offers advertised exclude postage and handling costs and any other costs incurred as a result of redeeming the cashback and bonus.
Privacy and Child Protection
Supplement Mart respects the privacy of its users in accordance with the terms of Supplement Mart Privacy and Child Protection Policy. Supplement Mart reserves the right to monitor the site and to disclose any information recorded or posted on, submitted to or transmitted through the site to the extent Supplement Mart , in its sole discretion, deems such disclosure necessary or appropriate (i) to comply with any law, regulation, subpoena or government request, (ii) to operate the site, or (iii) to protect the rights or property of Supplement Mart or its affiliates.
Warranties you make to Supplement Mart
21.1 You represent and warrant to Supplement Mart that:

1. (a) all information (including Personal Information) and data provided by you to us through the Website is true, accurate, complete and up to date, and (where relevant) you have obtained the consent of your nominated recipient for gifts to provide theirPersonal Information toSupplement Mart;

2. (b) any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so;

3. (c) you are over the age of 16; and

4. (d) in placing your Order, you have read and agree to these Terms and Conditions; and

5. (e) complied with all Laws.
Supplement Marts liability to you
22.1 Subject to any rights you have under any consumer protection law and to the fullest extent permitted by Law, we will not be liable to you or any third party for any loss, damage, cost,expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms and Conditions.

22.2 Subject to any rights you have under any consumer protection law, Supplement Mart excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms and Conditions. You are entitled to certain rights under consumer protection law that cannot be excluded.

22.3 Our liability to you for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

22.4 Any express warranty (for example, a manufacturer's warranty or warranty against defects) accompanying the Goods you purchase is a warranty between you and the supplier or manufacturer with respect to the performance of the Goods (in some instances, for example, Supplement Mart may provide this express warranty). In the event that you wish to make a claim under that warranty, details of the warranty and the claim process including the address and fees (if applicable) to which a claim must be sent are set out with the Goods. Supplement Mart strongly encourages you to follow the warranty claim process and contact the supplier or manufacturer directly to resolve your warranty claim. Other than expressly stated in relation to particular Goods, Supplement Mart does not make any express warranties with respect to Goods sold on the Website, and is not liable to you or any third party with respect to any loss, damage, cost, expense or injury you or any third party incur or sustain as a result of a breach of any such express warranty.
Termination
21.1 Supplement Mart reserves the right to, at its discretion, terminate these Terms and Conditions and your access to and use of the Website:

1. (a) for convenience, at any time, upon provision of notice to you;

2. (b) immediately:

1. (i) if Supplement Mart reasonably believes that you have breached these Terms and Conditions, and that breach is not capable of remedy; or

2. (ii) if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).
General
24.1 Supplement Mart reserves the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern your relationship with Supplement Mart with respect to that Order.

24.2 Supplement Mart may give notice to you by electronic mail. You may give notice to Supplement Mart by electronic mail to our Customer Service Centre at sales@supplementmart.com.au.

24.3 Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.

24.4 A failure or delay by Supplement Mart to exercise a power or right under these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Supplement Mart does not prelude its future exercise or the exercise of any power or right.

24.5 The laws of Western Australia govern this agreement. Your transaction is deemed to have taken place in Canning Vale, Australia.
Linked Websites
a. The Website may contain links to third party websites ("Linked Websites"). The content of Linked Websites may not be current or be maintained. We are not responsible for the content or privacy practices of any Linked Websites and do not control or guarantee the accuracy, relevance, timeliness or completeness of information on Linked Websites.

b. We do not make any representations or warranties that any information on Linked Websites is reliable, up-to-date, accurate, complete or suitable for any particular purpose or that your access to Linked Websites will be uninterrupted, timely or secure

c. Links to particular items are not to be construed as endorsements by us of any views expressed, products or services offered on Linked Websites or of the organisations sponsoring the Linked Websites.

d. Our links to Linked Websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those Linked Websites, or of any information, graphics, materials, products or services referred to our contained on Linked Websites, unless and to the extent expressly stipulated to the contrary.
Reward Points
a. Supplement Mart reserves the right to discontinue/alter the reward points system. In the event of such, Supplement Mart will provide prior notice to subscribers.