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Shipping and Returns

POSTAGE IS FREE WHEN YOU SPEND OVER $99. A FLAT RATE OF $9.95 applies for any other order within Australia.

With our distribution centers located in WA and SA, we can guarantee speedy delivery across Australia. Payment options include credit card, PayPal or AfterPay. You can use PayPal even if you don’t have a PayPal account, simply use the ‘Guest Check-out” option through PayPal. AfterPay is available for orders over $99.

By placing an order, you:
- Warrant and represent that you are at least 18 years old.
- Agree to have sought advice from an independent and qualified health practitioner relating to your supplementation intentions.
- Agree to use any information from this website in accordance with advise from an independent and qualified health practitioner.

Please include your mobile number when placing your order; this will provide our friendly customer service team with a point of contact, if necessary. You will also be provided with live updates on your orders status.

 

1. Delivery Times

Supplement Mart dispatches orders Monday-Friday, using Australia Post and StarTrack from our distribution centers in WA and SA. Please allow 1-2 days for order processing. Depending on your location, delivery can take 1-8 business days. Please be aware of extended delivery timeframes in areas currently affected by Covid-19 restrictions. We deliver to all locations in Australia, however shipping timeframes to remote and regional areas of Australia may take longer than indicated. Coco Island / Christmas Island regional delivery is available; however, standard shipping timeframe is 2-3 months. (We recommend contacting our customer service team prior to placing an order to discuss delivery options for these areas).

2. Express Post

Please contact us on 1800 725 660 BEFORE the checkout process. Express post rate is calculated by weight and destination and extra cost may apply.

3. After Your Purchase

You will receive an order confirmation email when your order has been submitted. If for any reason, we cannot fulfil or dispatch your order, we will contact you via the contact details provided at the check-out within 3 days of ordering. We can provide a product substitution or a refund for any times which cannot be fulfilled.

4. Public Holidays

We do not fulfil or dispatch orders on region-specific public holidays.

5. Authority to leave

If you would like to give our courier service “Authority to Leave” your parcel in the event you are absent during its delivery, simply notify us in the “special instructions” section at the shopping cart. Please be aware, Supplement Mart accepts no liability for the parcel once the parcel leaves the possession of our courier. The parcel is considered delivered and the responsibility of the customer.

6. Problem with Your Orders?

Please call us on 1800 725 660 during 7am - 3pm (AEST) Monday to Friday excluding WA public holidays for any customer service-related enquiries. Alternatively, click here to contact us via an online form. Please remember to include your name, order number, e-mail and contact number so one of our friendly customer service representatives can be in contact as soon as possible to assist us in assisting you as soon as possible.

7. Acceptance of Orders

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor constitute confirmation of our offer to sell. Supplement Mart reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right to refuse any order without giving reason. We will communicate this to you at our first opportunity and without hesitation.

Click here to view the full terms and conditions.

8. Order Tracking

You can track your order once it has been shipped by Supplement Mart, and you have received your “shipping confirmation” email. Please use the following methods to track your order:

i. Use the tracking link provided in your “shipping confirmation” email to view delivery updates from the courier.

ii. Alternatively, you can enter your mobile phone number at the “order confirmation” screen, and this will provide you live text message updates on your shipped order. You can access the “order confirmation” screen again on our website via your “order confirmation” email.

iii. If you have downloaded the SHOP app by Shopify on your mobile phone, this can also provide you live tracking details about your order. You can download the SHOP mobile phone App via the “order confirmation” screen. You can access the “order confirmation” screen again on our website via your “order confirmation” email. (The SHOP App can collate shipping information from all e-commerce retails who use the Shopify platform.)

iv. If you are having issues with any of the above methods, please contact our friendly sales team on 1800 725 660, via email at sales@supplementmart.com.au , or via our online question form here . If you contact us, please provide the order number and the name the order was placed under so we can assist you in a timely fashion.

9. Returns

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision. If you received an incorrect product, faulty product or incorrectly described product, we will offer you an exchange or refund. Exchanges or returns must be raised within 3 weeks of the date of purchase, with valid proof of purchase (please keep your e-invoice as proof of purchase).

If you would like to exchange any unopened products purchased through Supplement Mart, please contact our customer service team. Please be aware, any return freight charges are the customers responsibility and you may be requested to pay additional shipping fees, if necessary.

By placing an order, you:
- Warrant and represent that you are at least 18 years old.
- Agree to have sought advice from an independent and qualified health practitioner relating to your supplementation intentions.
- Agree to use any information from this website in accordance with advice from an independent and qualified health practitioner.