Returns

If you change your mind or simply aren't happy for any reason, you're welcome to return any unopened product for an exchange, credit or full refund within 30 days of your purchase date. 

For in-store purchases, please return your purchase to any Supplement Mart store and bring your original receipt as proof of purchase. Your receipt can also be retrieved by our team members from your Supplement Mart Rewards customer account if you have one.

For online purchases, get in touch with our customer service team at 1800 725 660 or customerservice@supplementmart.com.au. Be sure to include your name, order number, and reason for return and we will provide you with the return address and instructions.

If you received an incorrect product, faulty product or incorrectly described product, we will offer you an exchange or refund. Incorrectly delivered products must remain unopened in order to raise an exchange or refund.

Exchanges or returns must be raised within 30 days of the date of purchase, with valid proof of purchase.

We do not accept returns or refunds on clearance or special items; purchase of these items is final. 

Please be aware that return postage costs are the customers responsibility, unless the item is faulty, incorrect or incorrectly described. Additional shipping fees may apply for exchanges. 

Please also note that some powdered products, including (but are not limited to) pre-workout, fat burners, single amino acids, pump/nitric oxide boosters, citrulline, agmatine, arginine and carnitine are naturally deliquescent products, or contain ingredients which are naturally deliquescent. Clumping or hardening of these products over time is a natural and common occurrence, and despite containing moisture absorption sachets, these products may still clump or harden over time.

By placing an order, you:
- Warrant and represent that you are at least 18 years old.
- Agree to have sought advice from an independent and qualified health practitioner relating to your supplementation intentions.
- Agree to use any information from this website in accordance with advice from an independent and qualified health practitioner.